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How free365hari Handles Your Personal Data

This page tells you exactly what data we collect when you open an account or make a deposit via Touch 'n Go eWallet, Boost, or GrabPay — and how we keep it secure.

Account data collected at registrationE-wallet transaction records protectedCookie use disclosed clearlyYour right to access or delete dataAvailable where local law permits
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free365hari How free365hari Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Protecting your account information is not just a policy statement — it shapes the actual steps we take at the infrastructure level. From the moment your Touch 'n Go eWallet payment reference is generated to the session token that keeps you logged in on your phone in Kota Kinabalu, each piece of data moves through encrypted channels. Here is how we handle the four areas that matter most to your account.

Data Retention

We keep your account and transaction records for as long as your account is active and for the period required under applicable local law.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and remember your last lobby position.

Account Security

Your account is protected by a password you set and, where enabled, a one-time PIN sent to your registered number. We do not store your Boost or GrabPay wallet credentials — those stay with the payment provider.

Your Data Rights

You have the right to ask what data we hold, request a correction if something is wrong, and ask for deletion where local law permits.

REACH OUR TEAM

How to Contact Us About Your Data

For any question about what data we hold on your account, how it is used, or how to request a change, our support team is the right starting point. You can reach us through live chat inside the platform, by email, or by submitting a request directly through your account settings page. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt when your message comes through.

Live Chat Start a live chat session from inside the platform. The quickest path for account data questions — available directly from your account dashboard when you are logged in.
Email Support Send your data request or privacy query by email. Include your registered account number and the specific data you are asking about so we can locate your records without delay.
Account Settings Request Log in, go to your account settings, and submit a data access or deletion request through the form there. This method creates a ticket and timestamps your request automatically.

Common Questions About This Privacy Policy

These are the questions we hear most often from account holders about how their data is handled, who can see it, and what they can do about it. Each answer reflects the actual process we follow, not a generic policy statement.

We collect your name, email address, contact number, and the payment details you register — such as a linked Touch 'n Go eWallet or GrabPay account reference. Device type and IP address are also logged when you access the platform.

We do not sell your data. We share transaction references with payment processors — Boost, GrabPay, DuitNow — only to complete your specific payment. No marketing third parties receive your personal account details from us.

We retain account and transaction data for as long as your account remains open and for any period required under applicable local law after closure. Data no longer needed for those purposes is deleted or anonymised.

Yes. Log in to your account and use the request form in account settings, or send an email to our support team with your account number. We will confirm receipt and process your request within a reasonable timeframe.

Submit a deletion request via live chat or email, including your registered account number. We will verify your identity, then delete or anonymise your personal data where local law does not require us to keep it.

We use session cookies to maintain your login state and analytics cookies to understand platform usage patterns. You can manage or block cookies through your mobile or desktop browser settings; some login features may not work without session cookies enabled.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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