Reference

Your Rights and Our Legal Position

These legal terms set out how free365hari operates your account, handles your data, and applies conditions to access — where local law in Malaysia permits. We keep this page direct so you know exactly where you stand before you do anything with your account.

Account Terms & ConditionsData Handling PolicyJurisdiction-Dependent AccessCookie Use DisclosureContact for Legal Requests
free365hari Your Rights and Our Legal Position
LEGAL CONTACT PATHS

How to Reach Us for Legal Matters

Legal and account rights requests are handled separately from general support. If you need to submit a data access request, dispute an account decision, or ask about how your information is used, use the dedicated channels below rather than the general chat queue. We aim to acknowledge legal requests within two working days and resolve them according to applicable Malaysian data and consumer law.

Team online

Live Chat — Account Queries

Use live chat for account-level questions including transaction disputes, access issues, or payment verification via Touch 'n Go eWallet, Boost, or GrabPay. Available during operational hours.

Email — Formal Legal Requests

Send data access requests, deletion requests, or formal account disputes to our legal contact email. Include your registered account ID and a description of the request so we can route it correctly.

In-Account Notification Centre

Policy change notices and account-specific legal communications are posted to your notification centre first. Check there before contacting support — the relevant reference number will be listed.

DATA & ACCOUNT SECURITY

How We Handle Your Data and Account Security

We apply technical and procedural controls to protect account data at rest and in transit. Payment data passed through Touch 'n Go eWallet, Boost, or GrabPay is not stored on our servers beyond the transaction confirmation record. Account passwords are hashed; we never store them in plain text. Cookies are used for session continuity and are documented in our cookie disclosure — you can manage non-essential cookies from your browser settings. We do not sell your personal data to third parties for marketing purposes.

SSL Encryption on All Account Pages Every page where you enter account credentials or payment details is served over SSL. This covers login, wallet top-up via GrabPay or Boost, and withdrawal confirmation steps.
Cookie Policy and Session Control We use session cookies to keep you logged in across your mobile browser and desktop. Non-essential cookies require your consent on first visit, and you can withdraw consent through browser settings at any time.
Data Retention and Deletion Rights Account data is retained while your account is active and for the period required by applicable Malaysian law after closure. You may request deletion; we will confirm what can be removed and what must be held for legal reasons.
Who to Contact for Account Data Changes To correct, access, or request deletion of your account data, contact us via email with your registered account ID. We will respond in writing and track your request through to resolution.

Common Questions About Our Legal Terms

These are the questions we receive most often about account rights, data handling, and legal access on free365hari. If your question is not covered here, reach out via email or live chat and we will give you a written response.

Access depends on local law and is available only where local law permits. It is your responsibility to check whether accessing the platform is lawful in your specific location before registering.

We collect the contact details, identity verification information, and payment references needed to operate your account. Payment data from Touch 'n Go eWallet, Boost, or GrabPay is stored only as a transaction record.

Yes. Email us with your registered account ID and a written data access request. We will compile and send the data we hold on your account within the timeframe required by applicable Malaysian data law.

Send a deletion request to our legal email. We will confirm what can be removed immediately and what must be retained under legal hold obligations. You will receive written confirmation when deletion is complete.

We post a notice in your account notification centre before any material change takes effect. Continuing to use your account after that date means you accept the updated terms as published.

Session cookies are required for your account to function — they keep you logged in across your mobile browser. Non-essential analytics cookies are optional and can be declined or withdrawn through your browser settings.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.